How to solve Grey Screen when launching the game?

If you encounter a grey screen during the game launch, it typically indicates that you are not authenticated. The most common cause of this ...

I am facing “GPU Crashed or D3D Device Removed” or DXGI_ERROR_DEVICE_HUNG Errors.

These two errors could be caused by outdated software or missing components. You may encounter an error message similar to the one shown bel...

How can I fix Error Code: 0?

The given error code indicates a general problem connecting to the launcher. You can resolve this issue by following the simple troubleshoot...

How to fix Error Code: 1 and Error Code: 2?

The error codes indicate a problem connecting to one of the platform services. You should be able to resolve this issue by following the sim...

How to fix common installation / launching problems?

Currently, Evercore Heroes is in the Beta phase, and you can face some problems during installation. Here are some key points you should che...

Unable to update the Launcher

Some players have reported being unable to Update the Launcher, when they try they get presented with a screen such as the following:It's be...

Error when trying to run the game

If you encounter the following error or a similar one, make sure that you have installed the following components:Unreal PrerequisitesDirect...

I've got an error when purchasing a bundle or item in the in-game store which seems incorrect

It is possible to encounter an error when purchasing a bundle or item from the in-game store. In such cases, please double-check if you have...

Infinite loading button in the Launcher

If you get a Launcher window with an infinite spinner that keeps saying "Loading". This can be caused if there are changes done locally with...

Missing hero / skin / bundles after purchase

We have identified an issue where store purchases are not immediately visible after making a payment. Our team is actively working to resolv...

Crash or infinite load during "Entering match lobby" / "Match found"

 If you encounter a situation where you create a party to play with your friends, initiate a match search, and then experience a game c...