If you encounter a grey screen during the game launch, it typically indicates that you are not authenticated. The most common cause of this issue is having the Launcher closed. To ensure a smooth experience while playing Evercore Heroes, please make sure that your Launcher is open and that you are signed in.
We want to assure you that our developer team is aware of this issue and is actively working on resolving it as soon as possible. We apologize for any inconvenience caused and appreciate your patience while we work towards a solution.
In the meantime, please ensure that your Launcher remains open and signed in to prevent encountering the grey screen. Thank you for your understanding and support as we strive to provide the best gaming experience possible.