If you are experiencing high ping or getting disconnected from matches in Evercore Heroes, please follow the steps below to troubleshoot the issue:

  1. Ensure a stable internet connection: Make sure your internet connection is stable. If you are using Wi-Fi, consider switching to an ethernet connection for a more reliable connection. If the problem persists, try using a different type of connection to see if it improves the situation.

  2. Update operating system and game: Check if your device's operating system is up-to-date and ensure that you have installed the latest patch of the game. Keeping both the operating system and the game updated can help resolve compatibility issues and improve performance.

  3. Minimize background applications: Avoid running other tasks or applications while playing the game. Background applications can consume bandwidth and affect network performance. To check which applications are using network resources, open the task manager (press CTRL+Shift+ESC) and sort applications based on network usage.

If the issue persists even after following these steps, please reach out to the Support Team for further assistance. They will be able to provide you with more specific guidance and help resolve the problem you are facing.

Thank you for your understanding, and we hope to resolve this issue promptly to ensure you have a smooth gaming experience in Evercore Heroes!